App Ludo Privacy Policy — How We Handle Your Data

App Ludo may collect the following types of information from you. The circumstances under which each category of data is collected are also explained below.

We never store your bKash, Nagad, or Rocket PIN, password, or full account number. Payment processing happens directly within the mobile banking operator's system.

App ludo only collects data for specific, defined purposes. Requesting unnecessary information goes against our policy.

• Service delivery: To create your account, process transactions, and deliver gaming services.
• Identity Verification: To prevent fraud and keep your account secure — this is done entirely in your interest.
• Legal Obligation: KYC information is required to comply with international gaming licensing regulations and anti-money laundering laws.
• Customer Support: To resolve your complaints or issues as quickly as possible.
• Service Improvement: To analyze user experience and improve the platform. No personally identifiable information is included in this analysis.
• Security: To detect and prevent unauthorized access, fraud, and other criminal activity.

App Ludo uses the data it collects solely for defined purposes. Full details are provided below:

• Managing your account and processing your transactions.
• Sending notifications about bonuses, promotions, and rewards — only with your consent.
• Monitoring suspicious activity to keep your account secure.
• To enforce responsible gaming policies — such as identifying unusual gaming patterns and offering support.
• To troubleshoot technical issues and improve the platform.

App Ludo does not sell your personal information. However, limited data may be shared in certain specific circumstances:

• Payment Processing: The information needed to complete a transaction via bKash, Nagad, or Rocket is shared with the respective operator. This is essential for processing the transaction.
• Licensing authority: Providing the required information in compliance with gaming licensing regulations is a legal obligation.
• Law Enforcement Agencies: Relevant information may need to be disclosed if required by a court order or legal obligation.
• Technology Service Providers: Companies providing server hosting, analytics, and security services are only given access to the data necessary for their specific function.

App ludo uses multiple layers of security to protect your data. If one layer is compromised, the others remain active.

• Encryption: All data transmissions are secured using TLS 1.3 protocol and 256-bit AES encryption.
• Two-Factor Authentication (2FA): Your identity is verified via a one-time OTP sent to your phone number at login.
• Regular audits: Third-party security experts regularly audit app ludo's systems.
• Access Controls: Only authorized personnel can access specific data, and a log is kept of every access.
• Firewall & DDoS Protection: Measures are in place to prevent unauthorised access and attacks on servers.

If a security breach occurs that puts your data at risk, app ludo will notify you within 72 hours.

App ludo uses cookies and similar technologies on its website. These store small files in your browser to help improve your experience on future visits.

You can disable optional cookies from your browser settings. However, disabling session and security cookies may affect the platform's ability to function properly.

You have a number of rights regarding your personal data on app ludo. These are explained in detail below:

To exercise any of your rights support@appludo.best. We will respond within 30 days.

KYC (Know Your Customer) is a legal requirement under international gaming licences. It plays a key role in preventing money laundering and identity fraud. On app ludo, KYC must generally be completed before making a withdrawal.

• A clear photo of your National ID (NID) or passport.
• Selfie or live photo verification.
• For larger withdrawals, a bank statement or proof of payment account may be required.

KYC documents are used solely for identity verification and meeting legal obligations. They are stored in encrypted form and cannot be accessed by unauthorised parties.

App Ludo does not retain your information indefinitely. Each type of data has a defined retention period:

• Account Information: For the duration your account is active, and for 5 years after closure (as required by law).
• Transaction Records: 7 years from the date of the last transaction (in accordance with financial regulatory requirements).
• KYC Documents: Up to 5 years after account closure.
• Gaming Logs: Up to 3 years.
• Support conversations: 2 years after last contact.

Once the retention period ends, your data is permanently and securely deleted.

App Ludo is strictly for users aged 18 and above. We do not knowingly collect or store any personal information from minors.

If a minor has registered by mistake and we are notified, the account will be immediately closed and all stored data will be deleted. Parents or guardians can support@appludo.bestto get in touch with us.

App Ludo may update this Privacy Policy at any time. When changes are made, the "Last Updated" date at the top of the page will be revised accordingly.

Registered users will be notified in advance by email of any significant changes. Continued use of the service after such changes takes effect will be considered acceptance of the updated policy.

For any privacy-related questions or concerns, please reach out to us:

• Email: support@appludo.best
• Support Hours: 24 hours a day, 7 days a week
• For general inquiries: FAQ Page View

We aim to respond to all privacy-related requests within 30 days.