App Ludo Terms & Conditions — Complete Guide in Bengali

App Ludo (hereinafter "the Platform" or "we") is an online gaming and betting service operating under a license issued by an international gaming authority. These Terms & Conditions apply to all use of App Ludo's services.

By visiting the App Ludo website, registering, or using any of our services, you confirm that you have read, understood, and fully agreed to these Terms & Conditions. If you do not agree with any part of these terms, you should not use App Ludo's services.

This service is strictly For users aged 18 and above Registration or gaming by minors is strictly prohibited.

You must provide accurate and complete information when registering on App Ludo. Providing false or incorrect information may result in account termination and forfeiture of deposited funds.

• Each individual may only One Account can be created. Creating multiple accounts using the same phone number, email address, device, or payment method is strictly prohibited.
• The name, phone number, and payment details provided at registration must all belong to the same person. Using another person's name or payment account is not permitted.
• Keep your account password confidential. Sharing your password with anyone is strictly prohibited. You are solely responsible for the security of your account.
• App Ludo may request a national ID or other identity documents at any time for account verification purposes.
• KYC (Know Your Customer) verification may be required before processing a withdrawal.

App Ludo supports transactions through the mobile banking methods commonly used in Bangladesh. The table below outlines deposit and withdrawal limits and processing times:

• Withdrawal requests will only be processed via the same payment method used for the original deposit.
• The maximum daily withdrawal limit is ৳ 1,00,000. Additional verification may be required for larger amounts.
• Bonus funds cannot be withdrawn directly — the specified wagering requirements must be met first.
• App Ludo reserves the right to suspend withdrawals and conduct an investigation in the event of any suspicious transactions.

App Ludo offers a range of bonuses and promotional offers. Each bonus has its own terms, which are clearly stated on the relevant offer page.

• Welcome Bonus: New users can receive up to a 100% bonus on their first deposit. A minimum deposit of ৳200 is required to claim this bonus.
• Wagering requirement: Most bonuses carry a 10–30x wagering requirement, meaning you must wager that multiple of the bonus amount before making a withdrawal.
• Bonus validity: Each bonus must generally be used within 7–30 days. Any unused bonus will be forfeited once the validity period expires.
• Multiple Bonuses at the Same Time: Multiple bonuses generally cannot be active at the same time. Please refer to the terms of each specific offer for details.
• App Ludo reserves the right to modify or cancel any bonus offer at any time. However, bonuses already awarded will not be affected.

All bet and game outcomes on App Ludo are considered final, unless a technical error or other valid reason warrants a review.

• Once a bet is confirmed, it generally cannot be cancelled.
• If an event is cancelled or postponed, the stake for that bet will be refunded.
• App ludo reserves the right to void any bet that produces an abnormal result due to a technical error.
• RNG-based outcomes in slots or casino games are final. Results will not be altered unless a technical error has occurred.
• App ludo is not responsible for bets being registered late due to network issues during live betting.
• The minimum and maximum bet limits for each game are displayed on the respective game page.

The following activities are strictly prohibited on App Ludo. Engaging in any of them will result in immediate account closure and may lead to legal action:

• Creating multiple accounts to take advantage of bonus offers.
• Using another person's identity or payment method.
• Using app ludo for illegal payment processing (money laundering).
• Playing using bots, scripts, or automated software.
• Match fixing or placing bets based on inside information.
• Harassing other users or engaging in fraudulent behavior.
• Exploiting platform technical errors to gain an unfair advantage.

App Ludo reserves the right to close any account without prior notice, for any reason — particularly in cases of rule violations.

• Closed at User's Request: You may close your account at any time by contacting support. Any remaining balance will be refunded.
• Inactive Account: An account with no activity for 12 months may be marked as inactive. Logging in again will reactivate it.
• Closed for rule violation: If an account is closed due to fraud or other prohibited activities, deposited funds and bonuses may be forfeited.

App Ludo is committed to promoting Responsible Gaming. Gaming is entertainment — it should never be treated as a source of income or a way to pay off debts.

• You can set your own daily, weekly, or monthly betting limits at any time.
• You may voluntarily take a break from the platform for anywhere between 7 days and 6 months.
• App Ludo's responsible gaming tools are available free of charge.
• For more details Responsible Gaming visit the page.

Your personal information is fully secure on App Ludo. We never sell your data to any third party. To learn more, Privacy Policy read the page.

• All data is secured with 256-bit SSL encryption.
• Payment information is never stored on app ludo's servers.
• Information provided during registration may be used to improve our services.

If you have a complaint or dispute, please contact App Ludo's support team first. We aim to resolve all issues within 24 hours.

• Complaint Submission Email: support@appludo.best
• In the event of a dispute over live betting results, video records and log files will be reviewed.
• App ludo's decision shall be considered final, unless the licensing authority rules otherwise.

App Ludo may update these Terms & Conditions at any time. When changes are made, the "Last Updated" date at the top of the page will be revised accordingly.

Registered users will be notified of any significant changes via email or platform notification. Continued use of the service after such changes will be considered acceptance of the updated terms.

If you have any questions about these Terms & Conditions, please get in touch with us:

• Email: support@appludo.best
• Support page: FAQ
• Support Hours: 24 hours a day, 7 days a week